Return Policy

We want you to be completely happy with your Lumen purchase. Because our products are sourced from a network of trusted suppliers, return eligibility and processes may vary depending on the item.

How to Start a Return

Please contact us before sending anything back. Share your order number and the reason for your return, and we'll coordinate with the appropriate supplier on your behalf to find the best resolution — whether that's a replacement, store credit, or refund.

General Guidelines

Reach out within 14 days of receiving your order so we can assist you promptly.
Items should be unused and in their original packaging where possible.
Opened skincare and beauty products may not be eligible for return due to hygiene reasons, unless the item arrived damaged or defective.